Shipping Policy
Last updated: 1 August 2026
Delivery times
Order processing time: 1–3 working days
Orders placed on working days are normally processed within one working day. Orders placed on Friday evenings, Saturdays, Sundays or public holidays may take longer to process.
Delivery time after dispatch: 8–12 working days on average
This is the estimated time between the item leaving the warehouse and arriving at your address.
Total estimated delivery time: 9–15 working days
This is the estimated time between confirmation of your order and receipt of the item.
These delivery periods are estimates. Delivery may take longer during busy periods or because of carrier delays, customs procedures, an incomplete or incorrect delivery address or other circumstances outside our reasonable control.
If your order has not arrived after the maximum estimated delivery period, please contact us at:
We will investigate the delivery status of your order.
Delivery area
We deliver to addresses throughout Australia.
We do not currently deliver to addresses outside Australia.
Certain remote locations, offshore territories or addresses that cannot be serviced by our delivery partners may be excluded. If we cannot deliver to your address, we will contact you and provide an appropriate solution, including a refund where necessary.
Delivery charges
We provide free standard delivery throughout Australia, with no minimum purchase amount.
We cover the standard delivery charge for every order.
Before confirming your purchase, you will be able to review the order details at checkout, including the product price, delivery charges and applicable taxes.
Customs duties and import taxes
Some of our products may be dispatched from warehouses located outside Australia.
Products dispatched internationally may be subject to customs procedures before delivery, which can occasionally cause additional delays.
Where applicable, taxes collected at checkout will be clearly displayed before you confirm your purchase.
Our free delivery service does not include any customs duties, taxes or import-related charges that may be imposed separately by Australian authorities, unless those charges are expressly included in the amount paid at checkout.
If additional charges apply, you may be required to pay them directly to the carrier, customs authority or other relevant authority rather than to Eleonor Elegance.
Many orders intended for personal use may not incur additional charges. However, we cannot guarantee that no additional charges will apply or predict the amount of any applicable customs duty, tax or fee.
Nothing in this section requires you to pay a charge that has already been included in the price paid at checkout.
Tracking your order
Once your order has been dispatched from the warehouse, we will send you an email containing the tracking number and the information required to monitor its delivery.
If you have created an account with us, you may also be able to check the status of your order through your account page.
Tracking information may take 24–72 hours to become available or update.
If the tracking information has not been updated after 5 working days, please contact us at:
We will investigate the delivery status of your order.
Split deliveries
If you order several items at the same time, they may be dispatched in separate parcels at no additional delivery cost and may arrive on different dates.
Where applicable, we will provide separate tracking information for each parcel.
Delivery address
Please check your delivery address carefully before confirming your order.
If you notice an error in your address, contact us immediately at:
If your order has not yet been dispatched from the warehouse, we will make reasonable efforts to correct the address before dispatch.
If the address you provided was incomplete or incorrect, or if the parcel was not collected or accepted within the period specified by the carrier, you may be responsible for reasonable redelivery costs resulting from this.
We are not responsible for delays caused by incorrect or incomplete information supplied by you. However, this does not limit any rights you may have under Australian Consumer Law.
Undelivered or lost parcels
If the carrier’s tracking information shows that your parcel has been delivered but you have not received it, or if the parcel appears to have been lost in transit, please contact us as soon as possible at:
We recommend contacting us within 7 days of becoming aware of the issue so that we can begin investigating as quickly as possible.
We will ask the carrier to investigate and will provide an appropriate solution based on the individual circumstances, the outcome of the investigation and your rights under Australian Consumer Law.
A request to contact us within seven days does not limit any rights that cannot lawfully be excluded or restricted.
How to place an order
Shopping with Eleonor Elegance is simple.
On the product page, select your preferred size, colour or other available option, then click “Add to cart”.
Proceed from your cart to checkout, enter your contact and delivery information and check that all details are correct.
At checkout, you can review your order details and the available payment methods before confirming your purchase.
Transactions are processed through secure connections and systems provided by the payment service providers we use.
When completing your order, follow the instructions displayed for your chosen payment method.
Your bank or card statement may display the name of the company or service provider responsible for processing our payments. This does not indicate an additional or duplicate charge.
Returns
For information about the returns period, eligibility conditions, return procedure and how to obtain the correct return address, please review our Returns & Refunds Policy.
Do not return an item directly to our registered office before receiving return instructions from our customer support team.
Contact us
For questions about delivery, tracking or receipt of an item, please contact us at:
Company information
Eleonor Elegance
Operated by:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email address:
hello@eleonor-elegance.com
Eleonor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD, providing services to customers throughout Australia.
Customer support is available by email only.
Emails are received daily and answered on working days, Monday to Friday. We usually respond within 48 working hours.
Reference time zone: Australian Eastern Time (AET)