Terms of Service
Last updated: 1 August 2026
Introduction
Eleonor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD, a company registered in the United Kingdom with its registered office at 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.
Throughout this website, the terms “we”, “us” and “our” refer to NEVER GOING BROKE AGAIN LTD, trading under the brand name Eleonor Elegance.
Eleonor Elegance provides this website, including all information, tools and services available through it, subject to your acceptance of the terms, conditions, policies and notices stated herein.
By visiting our website or purchasing something from us, you use our “Service” and agree to be bound by the following Terms of Service, also referred to as the “Terms”, including any additional terms, conditions and policies referenced herein or made available through links.
These Terms of Service apply to all users of the website, including browsers, customers, businesses and contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree to all the terms and conditions, you must not access the website or use the Service.
Any new features or tools added to the website will also be subject to these Terms of Service. You may review the latest version of the Terms on this page at any time. We reserve the right to update, modify or replace all or part of these Terms.
Section 1 – Online store terms
By agreeing to these Terms of Service, you confirm that you have reached the age of majority in your place of residence or otherwise possess the legal capacity required to use the Service.
You must not use our products for any unlawful or unauthorised purpose or violate any laws applicable in your location when using the Service.
You must not transmit worms, viruses or any other destructive or malicious code.
A breach of these Terms may result in your access to the Service being restricted or terminated.
Section 2 – General conditions
We reserve the right to refuse or restrict the Service where we have a legitimate reason and where permitted by applicable law.
You understand that content other than sensitive payment information may be transferred across different networks and modified to conform to the technical requirements of connecting networks or devices.
Payment information is transmitted using the security and encryption measures employed by our payment service providers.
You must not reproduce, duplicate, copy, sell, resell or commercially exploit any part of the Service without our express written permission.
The headings used in these Terms are included for convenience only and do not limit or otherwise affect their meaning.
Section 3 – Accuracy, completeness and timeliness of information
We make reasonable efforts to ensure that information presented on this website is accurate, complete and current.
However, errors, inaccuracies or omissions may occasionally occur.
The information provided on this website is intended for general informational purposes.
The website may also contain historical information provided for reference purposes only.
We reserve the right to modify the contents of the website where necessary.
Section 4 – Changes to the Service and prices
Product prices may be changed without prior notice in relation to future purchases.
Unless another currency is expressly stated, all prices are displayed in Australian dollars (AUD).
The final product price, delivery charges and any applicable additional costs will be shown before you confirm your purchase.
Subsequent price changes will not affect orders that have already been confirmed.
We reserve the right to modify, restrict or discontinue all or part of the Service, provided that doing so does not affect any rights you hold under Australian Consumer Law in relation to an order that has already been confirmed.
Formation of the sales contract
Products displayed in our online store constitute an invitation for you to make an offer to purchase them.
By completing the checkout process and submitting your order, you make an offer to enter into a contract for the purchase of the selected products.
After submitting your order, you will usually receive an automatically generated email confirming that we have received it. This acknowledgement does not necessarily constitute acceptance of the order.
A sales contract is formed when we accept your order, take payment or dispatch the products, whichever occurs first.
We reserve the right to reject or cancel an order where we have a legitimate reason, including:
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Insufficient stock
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An obvious pricing or information error
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Payment problems
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A reasonable suspicion of fraud or unauthorised resale
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An inability to deliver to the address provided
If we cancel an order that has already been paid for, we will refund the relevant amount.
Consumer guarantees and protection
Your purchase may be protected by the Australian Consumer Law, including the consumer guarantees contained in that law.
Our goods come with guarantees that cannot be excluded under Australian Consumer Law.
Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.
Section 5 – Products or services
Certain products or services may be available exclusively online through this website.
These products may be available in limited quantities and may be returned or exchanged in accordance with our Returns & Refunds Policy and applicable law.
We make reasonable efforts to display product colours, features and images as accurately as possible.
However, the appearance of actual colours may vary depending on the screen or device you use.
Where we have a legitimate reason, we reserve the right to limit the quantity of a particular product or service available for purchase.
Product descriptions and prices may be changed in relation to future purchases.
Some products in our catalogue may be dispatched from overseas warehouses.
Applicable taxes, customs duties and import-related charges will be handled in accordance with the information provided during checkout and applicable law.
Please review our Shipping Policy for further information.
Section 6 – Accuracy of billing and account information
We reserve the right to reject, restrict or cancel an order where we have a legitimate reason, including suspected error, fraud, unauthorised resale or payment problems.
If we modify or cancel an order, we will attempt to notify you using the contact details provided at the time of purchase.
If we cancel an order that has already been paid for, we will refund the relevant amount through the payment method used for the original purchase, unless another method is agreed.
You agree to provide current, complete and accurate purchase, billing, delivery and account information.
For further information about returns and refunds, please review our Returns & Refunds Policy.
Section 7 – External tools
We may provide access to third-party tools or services that we do not directly control.
The use of these tools may be governed by the relevant third party’s own terms and policies.
You should review and accept any applicable conditions before using a third-party service.
Section 8 – Third-party links
Certain content, products and services available through the Service may include materials or links provided by third parties.
Selecting a third-party link may direct you to an external website that is not affiliated with us.
We are not responsible for the operation, content, security, privacy practices or availability of external websites that we do not control.
We recommend carefully reviewing the relevant third party’s terms and policies before entering into a transaction.
Section 9 – Comments, reviews and other submissions
If you submit comments, opinions, reviews, ideas, suggestions or other materials to us, you are responsible for ensuring that they are lawful and do not infringe the rights of any third party.
To the extent permitted by applicable law and in accordance with our Privacy Policy, we may use, reproduce or display content that you voluntarily provide to us.
We may remove content that we reasonably consider to be unlawful, offensive, defamatory, misleading or infringing upon intellectual property rights.
You must not use a false email address, impersonate another person or otherwise mislead us or third parties regarding the origin of a comment.
You are responsible for the accuracy and legality of the content you publish.
Section 10 – Personal information
Personal information submitted through the store is handled in accordance with our Privacy Policy and applicable privacy and data protection laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable.
Section 11 – Errors, inaccuracies and omissions
Information on our website may occasionally contain typographical errors, inaccuracies or omissions concerning:
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Product descriptions
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Prices
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Promotions
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Offers
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Delivery charges
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Delivery periods
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Product availability
We reserve the right to correct errors and inaccuracies and update information.
If an error affects an order that has already been placed, we will respond in accordance with applicable law.
If we cancel a paid order because of an error on our part, we will refund the relevant amount.
Section 12 – Prohibited uses
In addition to the other prohibitions stated in these Terms, you must not use the website or its content:
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For any unlawful purpose
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To encourage or carry out unlawful acts
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To violate applicable laws or regulations
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To infringe our intellectual property rights or those of a third party
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To harass, threaten, defame or discriminate against another person
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To provide false or misleading information
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To transmit viruses or other malicious code
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To collect another person’s personal information unlawfully
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To send spam, phishing messages or other fraudulent communications
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To interfere with or attempt to circumvent the Service’s security measures
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To scrape, crawl or access the website through automated means without authorisation
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To interfere with the normal operation or security of the website
If you breach these provisions, we reserve the right to restrict or terminate your access to the Service.
Section 13 – Disclaimer of warranties and limitation of liability
We do not guarantee that the Service will always be uninterrupted, timely, secure or free from technical faults.
To the maximum extent permitted by applicable law, the Service is provided on an “as is” and “as available” basis.
Nothing in these Terms excludes, restricts or modifies any guarantee, liability, remedy or consumer right that cannot lawfully be excluded or limited under the Australian Consumer Law or other applicable laws.
Where a guarantee, condition or warranty is implied by law and cannot be excluded, our liability will be limited only to the extent permitted by that law.
This section does not affect your statutory rights as a consumer.
Section 14 – Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Eleonor Elegance, NEVER GOING BROKE AGAIN LTD, and their affiliates, partners, officers, directors, agents, contractors, service providers and employees against legitimate third-party claims arising directly from your unlawful use of the Service or a material breach of these Terms.
This section does not limit any statutory rights you have as a consumer and does not require you to compensate us for any loss caused by our own negligence, unlawful conduct or breach of these Terms.
Section 15 – Severability
If any provision of these Terms of Service is found to be unlawful, void or unenforceable, that provision will remain enforceable to the maximum extent permitted by applicable law.
The unenforceable portion will be treated as severed from these Terms and will not affect the validity and enforceability of the remaining provisions.
Section 16 – Termination
These Terms continue to apply while you use the Service.
You may stop using the Service at any time.
We may restrict or terminate your access to the Service if you materially breach these Terms, use the website unlawfully or endanger the security or operation of the Service.
Any obligations that, by their nature, should continue after termination will remain in effect.
Termination will not affect any rights or obligations relating to orders already accepted or any rights that cannot be excluded under applicable law.
Section 17 – Entire agreement
These Terms of Service and any policies or operating rules published on this website constitute the applicable agreement between you and us regarding your use of the Service.
If we do not immediately exercise or enforce a right under these Terms, this will not constitute a waiver of that right.
Nothing in this section excludes representations or obligations that cannot lawfully be excluded under Australian Consumer Law.
Section 18 – Seller, governing law and dispute resolution
The seller of the products offered through this website is:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Trading name: Eleonor Elegance
These Terms are governed by the laws of England and Wales.
However, if you are a consumer residing in Australia, you also retain the benefit of all mandatory rights and protections available to you under the Australian Consumer Law and any other applicable Australian laws.
Nothing in these Terms limits, excludes or requires you to waive any rights granted to you under applicable consumer law.
For enquiries, complaints or disputes, please contact:
We will make reasonable efforts to resolve the matter directly with you.
Where necessary, you may use any consumer complaint, dispute resolution or legal procedure available to you under applicable Australian law.
You may contact the Australian Competition and Consumer Commission or the consumer protection agency in your Australian state or territory for information about your consumer rights.
Payment processing
Payments for product purchases may be processed by third-party payment service providers.
Where USEEMALL LTD, Conyngham Road, Manchester, England, United Kingdom, processes a transaction, your bank or card statement may display USEEMALL LTD or another descriptor associated with the relevant payment service provider.
USEEMALL LTD is a payment processing service provider and is not the seller of the products offered by Eleonor Elegance.
Enquiries regarding orders, products, delivery, returns or refunds should be sent to Eleonor Elegance and NEVER GOING BROKE AGAIN LTD using the contact details stated in these Terms.
The payment service provider’s address is not the product return address.
Section 19 – Changes to the Terms of Service
You may review the latest version of these Terms of Service on this page at any time.
We reserve the right to update or amend these Terms where necessary because of changes to the law, our operations or the Service.
The latest version will be published on this page.
Unless otherwise required by applicable law, changes will not apply retrospectively to orders that have already been confirmed.
Your continued use of the website after changes take effect constitutes acceptance of the revised Terms in relation to future use of the Service.
Section 20 – Contact information
Questions about these Terms of Service should be sent to:
Eleonor Elegance
Operated by:
NEVER GOING BROKE AGAIN LTD
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email address:
hello@eleonor-elegance.com
Eleonor Elegance is an online store operated by NEVER GOING BROKE AGAIN LTD, providing services directly to customers in Australia.
Customer support is available by email only.
Emails are received daily and answered on working days, Monday to Friday. We usually respond within 48 working hours.
Reference time zone: Australian Eastern Time (AET)